Making A Call

You can make and receive calls in IPECS One as if it is an actual Desktop Telephone. 

These can be done internally or externally.

Internal calls can be done via voice calls or video call. External calls can be done via voice calls and conference calls.


There are multiple ways to start a call:

  1. Dial a number
    • Press “Calls” in the left menu
    • Dial the number using the keypad or search a name/number within search bar above the keypad

Press the green phone icon to start call



2. Call a contact
  • Press “Contacts” in the left menu
  • Find the name of the contact to call. Hover over their name.
  • Press the phone icon of a voice call or camera icon for video call (usually to the right of the name)
3. Call from Chat
  • Press “Chat” in the left menu
  • Select the person or chat group to call
  • Press the phone icon of a voice call or camera icon for video call

4. Call from Chat (Dashboard)
  • Find the “Chat” summary on the “Dashboard” (usually in bottom left corner)
  • Select the person or group chat to call
  • The chat/group chat will open
  • Press the phone icon of a voice call or camera icon for video call

5. Call log & missed calls

  • Press “Calls” in the left menu
  • Toggle between “All” and “Missed Calls”
  • Find & press the log to call back



In Call Options

Once you have made or received a call, you have some options within the call.

These options are:-




There are types of transfer:-


Blind Transfer:-


At the bottom of the popup, there is a tick box labelled BLIND TRANSFER. 

If ticked, you no longer play a part in the call transfer. 

The new recipients phone will ring, and if unanswered it will follow whatever voicemail rules they have applied to their telephone/mobile.


Screened Transfer:-


All you need to do is Type in a number, either internal OR external, then click OK.


In Call Options:-


The ••• contains more options.


These are:-

• Keypad
 This can be used to enter numbers, for example if you need to press a number on an auto attendant when calling somebody.

Click •••, click KEYPAD and press the number you need to press.

• Record
You can START a recording of your current call
 (you would need a call recording license active for your user)

Click •••, click RECORD to start recording. Clicking it again will STOP the recording.

• Call Park
 This is similar to HOLD, but ANY phone on the system who has access to the parked call can then pick up the call and take control of the call.

To park a call, click •••, click CALL PARK and you will be given a 3 digit ID, now another user will be able to click UNPARK and enter the 3 digit ID for the call and take over the conversation.

• Switch to Video Call
 (this will require a stable internet connection, webcam and microphone)

This converts your CURRENT CALL into a video call, and you will be able to SEE each other!

• Hang Up

The last button, the RED phone symbol, is used to HANG UP (END) a call.