A Hunt group is a group of handsets/users that a call flow can be pointed at.
You main telephone number (or IVR if you have one) can point to this group and have it behave in several different ways:
Circular - rings around the group in a circle until a user answers
Frist Idle - The first available user answers
Longest Idle - The user that has been idle the longest answers
Multi Ring - all users ring at the same time.
To add a hunt group, click ADD and the following screen appears.
Select the site name from the dropdown
Type a name for the group.
Type a number for the hunt group
Select a type (as listed above)
Ring to busy member when idle (for Multi Ring Groups) - set to USE
Group no answer Forward Policy - set to USE
Direct Dial Call Number - can be left as NONE
Diversion Number - can be left as none
Time schedule - select a time schedule to use
Send answer signal for announcement - set to Not Used
Now, add the members by double clicking CHANGE, select the user and click the < button then click SAVE.
To the right of the Member button, click OPTIONS - this is how the group behaves if nobody is available.
The first option is for the TYPE of forward - select from Not Used (for OFF), Use (for ON), if ALL members are busy/not registered), if there is NO ANSWER, or Queuing Overflow/no answer(requires a queue)
Next, select the TIME this is required (Always/Day/Night/timed)
Now type the DESTINATION - this can be a telephone number (don't forget to add 9), extension or voicemail.
Lastly, add the time delay before the forward happens (max 3600 seconds)
You can add a GREETING, eg 'Welcome to XXXX' before the call is passed to the destination. You need to select a duration time as close to the length of the audio file as possible.
The last step depends on you having enough SIP Trunks on your account.
If you do, you can use some of them as 'queue positions' and have 'music on hold' style announcements that can be heard while the caller is waiting to be connected to the destination,
Simply add a queue length, select an announcement file and choose a duration time as close to the length of this file as possible.
Once you have added all of the information above, your group will be set up as a call flow option and can either be added to an IVR or a DDI for call routing,