Knowledgebase

There may be occasions where USER may need changes to be made. To do this, click USER and then USER SETUP. To begin, click on a user's exte...

There are features of the IPECS handset that can be configured to suit your needs. Once you have made these changes, you can save them as a PROFILE. ...

You can quickly change the configuration of a specific user in this screen. To do this, type an extension number into the box and press search. Th...

The account information screen shows useful information relating to each user. From this screen, you can re-send login links, check the last login da...

You can add members to a pickup group to allow any member of that group to 'pickup a call' For instance, if there is a member of your team off f...

Extensions are grouped into “zones” to receive announcements via paging.  You can send pages to any or all of the internal page zones defined in the system....

Hunt Groups are a great way of making sure your call goes to the right department, overflowing calls to another location, or having calls wait in a queue. ...

Auto Attendants An auto attendant can route an incoming call by using sound recordings which have a menu associated with them.  You can set your sys...

Shared Lines can either be for voicemails or outgoing calls. For example, if your business has multiple numbers, you can use a shared line to choose who...

The DDI Summary page lists all of your company's DDI's, their type and what they do at different times of the day. If you select a number, y...