Knowledgebase

The Call Record Report is useful if you need to track a particular call and listen to a recording of it. You can specify extension name, extension ...

The STATUS VIEW page can be a handy tool to diagnose an issue. If a user is experiencing issues, you can see if their handset is online on this page, an...

This page offers you an at a glance view of how many services are in use. This can be useful if you want to know how many unused items you have, eg for ...

The call history summary allows you to search for a specific call by extension, by trunk telephone number or have them tallied by hour. This can be usef...

The Call Detail History page allows you to see the calls on your system in greater detail. You can type the extension, telephone number called, the...

On this page, you can set up manager accounts. These accounts will have access to all of the management features to administer changes on your system. ...

A Hunt group is a group of handsets/users that a call flow can be pointed at. You main telephone number (or IVR if you have one) can point to this group...