Knowledgebase

Hunt Groups & Departments 2

• How do I create a hunt group?
• How do I add users to a department on CallSwitch One?

Integrations 3

• Integrations How do I configure Microsoft Azure Blob Storage?
• How does the Big Query integration use my data?
• How do I integrate Vincere CRM with CallSwitch One

My Account - Portal Access 2

• How do I create additional logins for the CallSwitch One Dashboard?
• How do I change my profile picture?

Phone Numbers 1

• How do I create a phonebook on CallSwitch One?

Routing 3

• How do I add time diaries on CallSwitch One?
• How do I add Message Routes on CallSwitch One?
• What is a call route?

Voicemail 1

• How do I configure a Mailbox on CallSwitch One?

VoIP 2

• What is VoIP?
• How do I set custom short codes on CallSwitch One?

VoIP Calls 1

• What is Call Feedback?

VoIP Phones 5

• How do I provision a phone?
• How do I setup Hot Desking?
• How do I add BLF Keys for individual users?
• How do users configure their own line keys via the CallSwitch One Application?
• Which desk phones are compatible with CallSwitch One?

Extensions 0

CallSwitch Voicemail 0

CallSwitch DDIs (Inbound Telephone Numbers) 0

CallSwitch IVR - Interactive Voice Response 0

CallSwitch Queues 0

CallSwitch System 0

CallSwitch Settings 0

How To Guides / FAQ 0

Desktop IPECS Handset Quick Guides 40

• Getting Started With IPECS
• IPECS 10XXi Range - Setting up your IPECS Handset
• Adjust Volume
• Making a call
• Answering a call

View all 40

Cordless Handsets (Yealink W53P) Quick Guides 12

• Yealink W53 (Handset and Base) - Setting up your Handset
• Yealink W53 Handset - Shortcut Keys
• Yealink W53 Handset - Entering and Editing Data
• Yealink W53 Handset - Handset Registration
• Yealink W53 Handset - Network Settings

View all 12

Softphone (Ipecs One) - Android 6

• IPECS One for Android - Downloading and Installing the App
• IPECS One for Android - Logging In
• IPECS One for Android - User Settings
• IPECS One for Android - Chat to Call to Video
• IPECS One for Android - Ad Hoc Conference Call

View all 6

Softphone (Ipecs One) - IOS 6

• IPECS One for IOS - Logging In
• IPECS One for IOS - Contacts
• IPECS One - Call Handling
• IPECS One for IOS - Chat Functionality
• IPECS One for IOS - Initiate a Call from Chat

View all 6

Softphone (Ipecs One) - Desktop 8

• IPECS One For Desktop - Logging In
• IPECS One For Desktop - Profile Options
• IPECS One For Desktop - Home Screen Overview
• IPECS One For Desktop - Contacts
• IPECS One For Desktop - Making a Call

View all 8

IPECS Cloud USER Portal 21

• IPECS Cloud USER Portal
• Launch the IPECS Cloud User portal
• Assign Phone Feature Buttons
• Call Forwarding
• Call Detail History

View all 21

IPECS Cloud Manager Portal (Company) 27

• Feature List - Making changes on IPECS Manager Portal- Feature List
• Launch the Manager Portal
• Setting your Company Details
• Setting your Line Settings
• Setting Your Opening Hours (Time Schedule)

View all 27

Getting started 0

Troubleshooting 2

• Troubleshooting Broadband Issues
• Wifi Issues - Router not giving a Wi-Fi connection

Installation of a New FTTC / FTTP Connection 1

• Installing an FTTC Connection

Installation of a Leased Line 1

• Installation of the Leased Line Hardware

Troubleshooting Mobile Broadband Connections 1

• Mobile Broadband Connections - Troubleshooting

Installing your Mobile Broadband Connection 1

• Installing your Mobile Broadband